RETURNS

We want you to be completely satisfied with your purchase. If you change your mind for any reason, send us a return request to holafrankzapata@gmail.com within 14 days of delivery.

The item(s) should be returned unused and in perfect condition There must be no visible wear on shoe outsoles or uppers. Please note, many of our shoes are made with all leather outsoles which is extremely durable but also very sensitive to scuffing when brand new. For this reason, we ask customers try on shoes indoors on a carpeted or soft surface.

Shoes must be returned in the original packaging (shoes box and dust bag)

Item/s marked as "sale" cannot be returned or exchanged. 

Please allow up to 5 to 7 business days for your return to be processed after the item receives our warehouse. You will get an email notification when our team has received your return and again when it has been processed.